{"id":356,"date":"2010-10-04T05:05:20","date_gmt":"2010-10-04T10:05:20","guid":{"rendered":"https:\/\/drscottconsulting.com\/?p=356"},"modified":"2022-10-14T17:21:24","modified_gmt":"2022-10-14T22:21:24","slug":"annoying-patients","status":"publish","type":"post","link":"https:\/\/drscottconsulting.com\/annoying-patients\/","title":{"rendered":"Annoying Your Patients?"},"content":{"rendered":"

Earlier this week, I was on a coaching call with my incredible mentor, Sandi Krakowski<\/a> and 20 other students, when Maria (a student) told me she "fired" her dentist this week!  I could still hear the frustration in her voice when she was trying to explain what happened.<\/span><\/span> She had mentioned that her dentist kept calling<\/u> her on her phone to schedule appointments for her and the kids (family of 5). She was terribly annoyed<\/strong> that they kept calling and calling. She stated that she requested for them to email her, to which they replied that they do not DO EMAIL!<\/span><\/span><\/p>\n


\n\tSo instead of taking up all the time on the call, I asked Maria to send me an email about what was going on.  With her permission, here are some of the words she wrote in her email:<\/span><\/span><\/div>\n

\n\t“…most importantly, in my mind, if this doctor can’t even handle email<\/strong> in this day and age, how can I trust that he is keeping up with the latest treatments, equipment and products<\/strong> in market.  How can I trust that my sons and I will get a good assessment and treatment if needed”?<\/p>\n

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“…but I am not going back there<\/strong> with my family and that means losing not one, but 5<\/strong><\/span> people\/patients”.<\/span><\/i><\/span><\/p>\n

\t<\/span><\/i><\/span>H    E    L    L    O  <\/span>  ? ? ? <\/strong> I hope I've got your attention….! <\/span><\/p>\n

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That's really painful to hear; however, PERCEPTION is REALITY.  Maria's perception of the doctor's ability<\/b> is based on the staff's available tools for communicating with patients, and how she was treated (attitude).  These are things that don't have anything to do with the doctors technical abilities. <\/span><\/span><\/div>\n
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What bothers me the most is that this doctor may be the world's best dentist, but because he's probably not aware of a simple tool, and a little training, he lost 5 patients<\/strong>!  <\/span>What’s more, it's possible that the doctor may not even be aware that this is going on. <\/span>This is another reason why I’m a big fan of recording inbound phone calls to the office for training purposes.  <\/span>(email me for more information about this service)
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\n\tIt is my sincere desire (with passion) to bring this kind of issue to light for dentists all over the world! 
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My last post “Swiss Cheese Appointment Book<\/a>”  highlighted one of the major problems in dentistry in the “New Economy”; holes in your schedule. It <\/span>IS<\/span><\/b> a problem in professional practices everywhere!  <\/span>I gave a few tips on how working on the mindset<\/u> and the culture<\/u> of the office to help reduce theses dreaded holes<\/span><\/b>.<\/span><\/div>\n
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In this post, you’ll learn about some great tools that you can use in your dental office.  Here are some of the benefits you'll be able to realize in your office right away:
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