{"id":356,"date":"2010-10-04T05:05:20","date_gmt":"2010-10-04T10:05:20","guid":{"rendered":"https:\/\/drscottconsulting.com\/?p=356"},"modified":"2022-10-14T17:21:24","modified_gmt":"2022-10-14T22:21:24","slug":"annoying-patients","status":"publish","type":"post","link":"https:\/\/drscottconsulting.com\/annoying-patients\/","title":{"rendered":"Annoying Your Patients?"},"content":{"rendered":"
Earlier this week, I was on a coaching call with my incredible mentor, Sandi Krakowski<\/a> and 20 other students, when Maria (a student) told me she "fired" her dentist this week! I could still hear the frustration in her voice when she was trying to explain what happened.<\/span><\/span> She had mentioned that her dentist kept calling<\/u> her on her phone to schedule appointments for her and the kids (family of 5). She was terribly annoyed<\/strong> that they kept calling and calling. She stated that she requested for them to email her, to which they replied that they do not DO EMAIL!<\/span><\/span><\/p>\n \t<\/span><\/i><\/span><\/div>\n \t<\/span><\/i><\/span>H E L L O <\/span> ? ? ? <\/strong> I hope I've got your attention….! <\/span><\/p>\n \t<\/span><\/div>\n Sesame Communications<\/a><\/span> conducted a research project designed to identify what Web-savvy patients are looking for online. The first study focused on general dental and orthodontic practices, and the second study, in collaboration with the American Academy of Cosmetic Dentistry (AACD), focused on cosmetic patients. <\/p>\n \t "One of the most significant findings is that patient preference has shifted drastically with an astounding 97%<\/span> preferring to communicate with you online<\/span> rather than calling your practice<\/u> during office hours".<\/strong><\/span><\/span><\/span> <\/span><\/p>\n \t<\/span><\/div>\n \t<\/span><\/div>\n Demandforce creates consumer demand<\/strong>. They transform your patient base into a powerful social network, allowing you to communicate, improve your online reputation, and bring patients back more often. It integrates with your practice management software, making it very easy to use!<\/p>\n \t<\/span><\/span>Google<\/strong> is the largest network of Internet services, and the world's most popular search engine. It's in a category by itself. You probably use it often, as do your customers. In fact, over 65% of all online searches are conducted using Google<\/strong> (according to 2010 research conducted by Comscore<\/a>). One of the best places on Google for consumers to learn about your business is within Google Places (formerly Google Local Business Center). Demandforce WebFeed is a data provider to Google , so your Google Places page is always complete and current.<\/u><\/span><\/span><\/span> DemandForce is your "Digital Consultant"<\/strong> One of the big advantages of Demand Force is that it is the only one of these software companies that integrates and automatically posts reviews to you Google Places listing! This gives you BOOSTS in your places listing (moves you up the map)! THEY ARE DOING SOMETHING RIGHT! <\/span><\/p>\n <\/p>\n Smile Reminder Software as a Service<\/strong> – Smile Reminder is a SERVICE, not a product. This means you have all the benefits of ownership without the burden of a high cost maintenance contract.<\/span><\/span><\/p>\n Aquire New Patinets<\/span><\/b><\/span><\/span>-$1.2MM in NEW PATIENT referrals.<\/span><\/span><\/p>\n \t<\/span><\/span> <\/span>Retain<\/span><\/b><\/span><\/span> Existing Patients<\/strong>– According to a Harvard Business Review; the average practice losses 50% of its’ patient base every 5 years.<\/p>\n \t <\/span><\/span><\/span>Reactivate<\/span><\/b><\/span><\/span> <\/span>-practices using Smile Reminder, produce an AVERAGE of $51,232 in electronic recare in their first year.
\n\tSo instead of taking up all the time on the call, I asked Maria to send me an email about what was going on. With her permission, here are some of the words she wrote in her email:<\/span><\/span><\/div>\n
\n\t“…most importantly, in my mind, if this doctor can’t even handle email<\/strong> in this day and age, how can I trust that he is keeping up with the latest treatments, equipment and products<\/strong> in market. How can I trust that my sons and I will get a good assessment and treatment if needed”?<\/p>\n
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\n\tIt is my sincere desire (with passion) to bring this kind of issue to light for dentists all over the world!
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\n\t<\/span><\/span><\/strong><\/span><\/div>\n
\n\t<\/span><\/div>\n\n
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\n\t<\/span><\/b>Over 50% of the people that responded or that I spoke with would PREFER a “TEXT” reminder instead of a phone call. “EMAIL” was the next desired preference for communication. And several people pointed out that it was IMPORTANT to know that they HAVE A CHOICE<\/u>.<\/p>\n
\n\t<\/span><\/div>\n
\n\t<\/span><\/a>
\n\tThere are many companies with the above mentioned capabilities, but based on my research, these THREE are the best.
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\n\t<\/span><\/div>\nDemandforce ~ Growth. On Demand.
\n\tDEMAND<\/span><\/span>FORCE<\/span><\/a>
\n\t<\/span><\/h1>\n
\n\t<\/span><\/span><\/u><\/p>\n
\n\tDemandforce offers its revolutionary Digital Consultant, a feature that enables your practice to measure critical indicators directly from the Demandforce system. By syncing with your practice management system and matching results against national averages, Demandforce gives you performance metrics for both your online and "offline" patients. Use this data to identify potential problems before they occur, and steer your business where it needs to go.<\/span><\/span><\/p>\n
\n\t <\/span>
\n\t<\/strong><\/span><\/span><\/p>\n
\n\t<\/span><\/strong>Inc. magazine just announced Demandforce, Inc. as one of the fastest-growing, privately held companies in the United States for the second year in a row<\/strong>. Highlights include: 816% Three Year Growth Rate 8th Fastest Growing Software Company in California #361 in the Inc. 500 Overall “We are proud to be once again recognized by Inc. magazine as one of the fastest growing private companies in the United States,” said Rick Berry, president of Demandforce.<\/span><\/span><\/p>\n
\n\t<\/span><\/span><\/a><\/span><\/span><\/a>
\n\t <\/span> <\/b><\/span>Patient Messaging Software Suite <\/span><\/strong>– Smile Reminder is the market leader in patient messaging and provides an ALL-inclusive suite of personalized patient communication tools for one flat monthly fee. No extra per message costs (text or email) or support fees are ever charged. Everything is included!<\/span><\/span><\/p>\n
\n\t<\/span><\/span>
\n\tFavorite Features for Dental Professionals:<\/span><\/strong><\/span>
\n\tFilling cancellations with ASAP list text message
\n\tLast minute text appointment reminders
\n\tElectronic recall\/recare (Instant Income)
\n\tCustom marketing\/promotions
\n\tPost-appointment surveys
\n\tOnline bill pay
\n\tPatient testimonials
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